Giving Thanks for Our Veterinarians

Marty and Laura share their thanks for veterinarians and staff who sacrifice to care for our pets.

“We know you’re stressed,” Marty said of veterinarians and staff. “Your pet is sick. You were up all night cleaning up whatever it is that you had to clean up. And it’s really hard to be gracious and to be lovely on the phone or in person when you’re in that stressful situation. But I can’t even begin to emphasize how important that is.

“The hardest job that we have at the veterinary clinic is the CSR, the customer service representative, the person that answers the phone, because they’re in the squeeze. They’re in the squeeze between you as the client calling with a crisis and needing help and the veterinary staff that’s already booked full.

“It’s 10 pounds of you know what in a 5 pound bag. And it becomes really a challenge for that receptionist to try and balance the needs of the client versus what the rest of the staff needs are so that we can still provide the quality of care that you want. Because getting you through the door isn’t going to help you if the quality of care isn’t there.”

This week’s giving opportunity is Not One More Vet which supports veterinarians and staff struggling with mental health crises.

The Marty & Laura Show is produced by Pure Dog Talk Inc., with sound design and editing by Premium Audio Services.