Terms of service.

02.Acceptance & eligibility

These Terms of Service (“Terms“) form a legally binding agreement between you and The Marty & Laura Show, an unincorporated joint venture of Dr. Marty Greer, DVM, JD and Laura Reeves, based in Grants Pass, Oregon, United States (“we,” “us,” or “our“).

By accessing, using, listening to, subscribing to, enrolling in, or purchasing from any of our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

Eligibility

You may use the free portions of our Services (podcast, blog, newsletter signup) regardless of age, with parental supervision where appropriate. However, to make purchases, enroll in a Course, or create an account, you must:

• Be at least 18 years old, or have the consent and supervision of a parent or legal guardian;
• Have the legal capacity to enter into binding contracts in your jurisdiction;
• Not be prohibited from using the Services under applicable laws;
• Not be located in a country subject to U.S. embargo or on a U.S. government list of restricted parties.

If you are purchasing on behalf of a child (such as the Color Me Pets coloring book), you represent that you are the child’s parent, legal guardian, or have authorization to make purchases on the child’s behalf.

03.Definitions

Services

Our website (martyandlaurashow.com), podcast, online store, online Courses, newsletter, blog, and all related content, features, and offerings.

Content

All audio, video, text, images, graphics, designs, code, Course materials, and other materials made available through the Services.

Course

Any online, self-paced educational program we offer for purchase, including Puppy Pathways, together with all of its lessons, videos, text, worksheets, quizzes, and other materials, in whatever format they are delivered.

Enrollment

The purchase of access to a Course by a Customer, and the personal, non-transferable access that purchase provides.

User

Any person who accesses, listens to, reads, or otherwise uses the Services.

Customer

A User who completes a purchase from our online store, including an Enrollment.

Account

A registered user account created on our website at checkout.

Order

A purchase of a digital product or an Enrollment through our online store.

Hosts

Dr. Marty Greer, DVM, JD and Laura Reeves, the co-hosts of The Marty & Laura Show.

Section headings throughout these Terms are for convenience only and do not affect interpretation.

04.Changes to these Terms

We may modify these Terms at any time. When we make changes:

• We will update the “Effective Date” at the top of this page;
• We will increment the version number;
• For material changes, we will provide notice via email (if we have your email) or through a prominent notice on the Services.

Your continued use of the Services after changes take effect constitutes your acceptance. If you do not agree to the modified Terms, you must stop using the Services.

05.Privacy Policy reference

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it to understand how we collect, use, and protect your information.

06.Accounts & registration

You may use most of our Services without creating an account. Accounts are required only for certain features such as viewing your purchase history.

Account responsibilities

• You must provide accurate, current, and complete information during registration;
• You must promptly update your information if it changes;
• You are responsible for maintaining the confidentiality of your password;
• You are responsible for all activities that occur under your Account;
• You must notify us immediately of any unauthorized access to your Account;
• One Account per person. Sharing accounts is not permitted.

Account suspension or termination

We may suspend or terminate your Account at any time, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, initiated chargebacks for legitimate purchases, or acted in a manner harmful to us or other users.

07.Use of the Services

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to:

• Access and listen to our podcast for personal, non-commercial use;
• Read our blog content for personal, non-commercial use;
• Subscribe to our newsletter;
• Purchase and use digital products in accordance with these Terms;
• Enroll in and complete Courses for your own personal, non-commercial education, in accordance with these Terms;
• Embed our podcast episodes on personal or non-commercial websites using official embed codes provided by our podcast host (Captivate).

This license terminates automatically if you violate these Terms.

08.Prohibited conduct

You agree not to engage in any of the following activities. This list is illustrative and not exhaustive.

• Using the Services for any illegal, fraudulent, or harmful purpose;
• Posting, sharing, or transmitting abusive, defamatory, harassing, threatening, discriminatory, obscene, or hateful content;
• Infringing or violating any intellectual property, privacy, publicity, or other rights of any party;
• Reproducing, distributing, modifying, creating derivative works of, publicly displaying, performing, or selling Content without our prior written permission;
• Sharing, forwarding, publishing, reselling, or otherwise giving anyone else access to a Course access link, password, or Enrollment, or allowing another person to complete a Course under your Enrollment;
• Downloading, screen-recording, scraping, or copying Course materials, except where a download is expressly provided as part of the Course for your personal use;
• Using automated systems (bots, scrapers, crawlers, spiders) to access the Services without our written permission;
• Attempting to gain unauthorized access to any part of the Services, other users’ accounts, or our systems;
• Reverse engineering, decompiling, or disassembling any portion of the Services;
• Interfering with, disrupting, or attempting to disrupt the Services or any servers or networks;
• Bypassing, removing, or circumventing any security or access-control measures;
• Removing or altering any copyright, trademark, or proprietary notices;
• Using the Services to transmit viruses, malware, or other harmful code;
• Harvesting or collecting email addresses, names, or other contact information from other users;
• Impersonating any person or entity, including any of our staff or sponsors;
• Sending unsolicited communications, spam, or chain letters;
• Using the Services to compete with us or for any commercial purpose without our written consent;
• Engaging in any activity that violates applicable export-control laws or sanctions;
• Using our Services to engage in activities that practice veterinary medicine on behalf of others without proper licensure.

We reserve the right (but have no obligation) to monitor, investigate, and take appropriate action against any person violating these provisions, including removing content, suspending accounts, and reporting to authorities.

09.Intellectual property & license

Our content

All Content on the Services, including podcast episodes, audio recordings, written articles, images, graphics, designs, logos, the “Marty & Laura Show” name and brand, the Color Me Pets / Color Me Canine name and book contents, the Puppy Pathways name and all Course materials, and all related materials, is owned by Dr. Marty Greer, Laura Reeves, or our licensors, and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

Reservation of rights

All rights not expressly granted in these Terms are reserved. No license or right is granted by implication, estoppel, or otherwise.

Trademarks

“The Marty & Laura Show,” “Color Me Pets,” “Color Me Canine,” “Puppy Pathways,” and our logos are trademarks of the Hosts. You may not use these marks without our prior written permission, except for nominative fair use (e.g., referring to our podcast in a review or article). Third-party trademarks (Apple Podcasts, Spotify, Substack, Stripe, Genially, etc.) are the property of their respective owners and their use does not imply endorsement.

Permission requests

For requests to use Content beyond the limited license granted in Section 7, please contact us at info@martyandlaurashow.com.

10.User submissions

You may submit content to us through email, contact forms, episode topic suggestions, voicemails, social media, or other channels (“Submissions“). When you make a Submission:

• You grant us a perpetual, irrevocable, worldwide, royalty-free, fully-paid, transferable, sublicensable license to use, reproduce, modify, edit, publish, broadcast, display, distribute, and create derivative works from your Submission, in any media now known or hereafter developed;
• We may use your Submission on the podcast, on our website, in newsletters, on social media, or in any other context related to the Services;
• We are not obligated to use, respond to, or compensate you for any Submission;
• We may edit, abridge, or modify your Submission for clarity, length, or other reasons;
• You represent that your Submission is your original work and does not violate any third-party rights;
• You waive any moral rights or rights of attribution that may apply to your Submission, to the extent permitted by law.

Submissions are not confidential. Do not submit information you wish to keep confidential.

11.Veterinary information disclaimer

No veterinarian-client-patient relationship

Your use of the Services, including listening to the podcast, reading blog content, or enrolling in or completing a Course, does not establish a veterinarian-client-patient relationship (VCPR) between you and Dr. Marty Greer or any other veterinarian associated with the Services. A VCPR can only be established through an in-person examination of your pet by a licensed veterinarian.

Jurisdictional limitations on veterinary practice

Dr. Marty Greer is licensed to practice veterinary medicine in specific U.S. states. Information shared on the podcast or through other Services does not constitute the practice of veterinary medicine in any jurisdiction. Veterinary regulations vary by state, province, and country, what is appropriate in one jurisdiction may not be appropriate in yours.

Always consult your veterinarian

Before making any decisions about your pet’s health, nutrition, medications, supplements, breeding, training, or behavior based on information from our Services, you must consult your own licensed veterinarian or other qualified professional who has examined your pet and knows their full medical history.

Information may be outdated

Our podcast catalog includes episodes published over multiple years. Veterinary medicine, recommended practices, and product availability evolve. Information presented in older episodes may no longer reflect current best practices. Always verify current guidance with your veterinarian.

Specific topic disclaimers

Medications & treatments

Discussions of specific medications, dosages, supplements, or treatments are educational only. Do not administer any medication, supplement, or treatment to your pet without first consulting your veterinarian. Dosages and protocols vary by species, breed, weight, age, health condition, and other factors.

Nutrition & diet

Diet recommendations discussed on the podcast are general. Your pet may have allergies, sensitivities, or medical conditions that make a particular diet unsuitable. Consult your vet before making dietary changes.

Breeding & reproduction

Breeding decisions have significant health, ethical, and legal implications. Information shared about breeding programs, genetic testing, or reproductive health is general. Consult a licensed reproductive veterinarian for guidance specific to your breeding program.

Behavior & training

Behavior advice is general. For aggressive, dangerous, or persistent behavioral issues, consult a certified veterinary behaviorist or qualified professional trainer. We disclaim liability for any injury or damage resulting from following behavior or training advice.

Toxic substances & emergencies

If your pet has ingested a potentially toxic substance, do not delay seeking help to listen to the podcast or research online. Contact your veterinarian or an emergency clinic immediately.

Courses, including Puppy Pathways

Courses are general education for pet owners and prospective puppy buyers. Completing a Course does not qualify you to diagnose, treat, breed, or train animals, does not certify you in any discipline, and is not a substitute for the advice of a veterinarian, trainer, or breeder who has personally evaluated your dog. Every puppy, breed, breeder, and household is different. Checklists, timelines, and recommendations in a Course are starting points, not guarantees of any outcome, including the health, temperament, or suitability of any puppy you choose.

Reliance at your own risk

Any reliance you place on information from the Services is strictly at your own risk. We disclaim all liability for actions or decisions you make based on Content, including without limitation any harm, injury, illness, or death of any pet or other animal.

12.No professional relationship

Use of the Services does not create any professional relationship between you and the Hosts, including but not limited to:

• No veterinarian-client-patient relationship. See Section 11.
• No attorney-client relationship. Dr. Marty Greer holds a JD and may discuss legal topics related to veterinary practice, breeding, or pet ownership. Such discussions are educational only and do not constitute legal advice. They do not create an attorney-client relationship between Dr. Greer and any listener. For legal advice specific to your situation, consult a licensed attorney in your jurisdiction.
• No fiduciary relationship. We are not your agent, advisor, or fiduciary.
• No medical, behavioral, or training relationship. Information from the Services, including any Course, is not a substitute for in-person professional services.

13.Purchases & digital products

Our online store sells digital products (such as the Color Me Pets coloring book download) and online Courses (such as Puppy Pathways). We do not sell or ship physical goods through the store. Books, audiobooks, videos, and seminars that we link to but that are sold by third-party retailers (for example Amazon, Revival Animal Health, Revodana Publishing, Dogwise, Booktopia, Vimeo On Demand, Dogg!t, and Pure Dog Talk) are sold by those retailers under their own terms, prices, and refund policies, not these Terms.

Pricing and payment

• All prices are listed in U.S. dollars. We may change prices at any time, but the price shown at checkout when you complete your Order is the price you pay.
• Payments are processed by Stripe. By submitting payment you agree to Stripe’s terms of service and represent that you are authorized to use the payment method provided.
• Prices do not include sales, use, value-added, or similar taxes unless stated at checkout. Where we are required to collect tax, it will be added at checkout. You are responsible for any other taxes, duties, or bank and currency-conversion fees.
• Your Order is an offer to buy. We accept it when we send your order confirmation. We may decline or cancel an Order before delivery if we suspect fraud, if there is an obvious pricing or description error, or if the product is no longer available. If you were charged for a cancelled Order, we will refund the full amount.

Delivery of digital products

Digital downloads are delivered by a link in your order confirmation email and, if you created an Account, in your Account’s order history. Download links may expire or be limited to a reasonable number of downloads. If your link has expired or stops working, email us and we will resend it. Delivery is complete when we send the download link to the email address you provided at checkout.

Course access (Puppy Pathways)

An Enrollment is a personal license to access and view a Course through our Course platform, Genially, for your own education. It is not a sale of the Course materials. When you enroll:

• Delivery. We send a Course access link to the email address you used at checkout, normally within minutes and in any case within 24 hours. Check your spam or promotions folder first. If you have not received your link within 24 hours of your order confirmation, email us and we will resend it. Delivery is complete when we send the access link.
• Access period. Your access continues for as long as we make the Course available on our platform. We intend to keep each Course available for at least 12 months from the date of your Enrollment. If we retire a Course before then, we will give you at least 30 days’ notice by email and, where practical, provide a download of the core materials or access to a comparable replacement Course at no additional charge.
• Personal and non-transferable. One Enrollment is for one person. Your access link may not be shared, forwarded, published, sold, or given to anyone else, and no one else may complete the Course under your Enrollment. We may revoke access, without refund, if an access link is shared or misused.
• Genially. The Course is hosted and delivered by Genially, a third-party platform. Your use of Genially is also subject to Genially’s own terms of service and privacy policy. We are not responsible for outages, changes, or errors on Genially’s platform, but if Genially becomes unavailable for an extended period we will make reasonable efforts to restore your access or deliver the Course another way.
• Updates and changes. We may update, revise, reorganize, add to, or remove parts of a Course at any time to keep it current. The Course you access may therefore differ from earlier descriptions or from the version other Customers completed.
• No certification or guaranteed outcome. Completing a Course does not provide a certificate, credential, or professional qualification, and we make no promise about the health, temperament, or suitability of any puppy you select or any other result. Section 11 applies to all Course content.
• Technical requirements. You are responsible for the internet connection, device, and up-to-date web browser needed to view the Course.
• Support. For help with access, email info@martyandlaurashow.com. We aim to respond within 2 business days.

License for downloadable products

When you buy a digital download such as the Color Me Pets coloring book, we grant you a limited, non-exclusive, non-transferable license to download, store, and print the product for personal, non-commercial use within your own household. You may print as many copies as your household needs. You may not sell, rent, lend, share, post online, redistribute, or use the product or any part of it in a classroom, clinic, club, event, or other group setting, or in any product or service of your own, without our prior written permission. Teachers, veterinary clinics, shelters, and clubs are welcome to request permission by email; we often say yes.

14.Refund policy

Because digital downloads and Course access are delivered immediately and cannot be returned, all sales are final. We do not offer refunds for change of mind, lack of use, dissatisfaction with content after access has been delivered, or technical problems on your own device or internet connection.

Exceptions

We will refund a purchase in the following situations:

• Duplicate charge. You were charged more than once for the same Order.
• Non-delivery. You did not receive your download link or Course access link, you told us by email, and we were unable to deliver it within 7 days of your notice.
• Retired Course. We retire a Course within 12 months of your Enrollment and cannot provide a download of the core materials or a comparable replacement under Section 13.
• Unauthorized purchase. You report an unauthorized or fraudulent purchase promptly and we are able to confirm it.
• Required by law. Applicable law gives you a right to a refund that cannot be waived, including the consumer rights described in Section 15.

How to request a refund

Email info@martyandlaurashow.com with the subject line “Refund Request,” your order number, the email address used at checkout, and a short description of the problem. Requests must be made within 14 days of purchase unless a longer period is required by law. Approved refunds are issued to the original payment method through Stripe and typically appear within 5 to 10 business days, depending on your bank.

Chargebacks

Please contact us before disputing a charge with your bank or card issuer. We resolve nearly every problem quickly by email. If you initiate a chargeback on a legitimate purchase, we may provide your bank with evidence of delivery and your agreement to these Terms, revoke access to the related product or Course, and suspend or close your Account.

Revoked access

No refund is owed if we revoke access to a product or Course because you violated these Terms, including by sharing an access link or using the content commercially.

15.EU/UK consumer rights

If you are a consumer in the European Economic Area or the United Kingdom, the following applies to you in addition to the rest of these Terms. Nothing in these Terms affects any statutory rights that cannot be limited or excluded under the law of the country where you live.

Right of withdrawal for digital content

You normally have 14 days to withdraw from a distance contract. For digital content that is not supplied on a tangible medium (such as our downloads and Courses), that right is lost once performance has begun with your express consent and acknowledgement. When you complete a purchase in our store, you ask us to deliver the download link or Course access immediately, you expressly consent to immediate performance, and you acknowledge that you lose your right of withdrawal once the download link or access link has been sent. If you do not want to give this consent, do not complete the purchase.

Conformity of digital content

Digital content and Courses we supply must conform to the contract. If they do not (for example, a download file is corrupted or a Course cannot be accessed for reasons within our control), you are entitled to the remedies provided by the law of your country, which may include having the content brought into conformity, a price reduction, or termination of the contract with a refund. Email us and we will put it right.

Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. The limitations in Sections 23 and 24 apply to you only to the extent permitted by the law of your country.

Disputes and governing law

The arbitration agreement and class action waiver in Sections 26 and 27 do not apply to you to the extent they are prohibited by the law of your country. You may bring a claim against us in the courts of the country where you live, and you benefit from the mandatory consumer-protection provisions of that country’s law even though these Terms are otherwise governed by the law of Oregon. We are not obliged to, and do not currently, participate in any alternative dispute resolution scheme for consumers.

Other countries

Consumers in other countries, including Canada and Australia, may have similar non-waivable rights under local law. Nothing in these Terms limits those rights.

16.Sponsorships & advertising

The podcast, website, newsletter, and social media channels include paid sponsor messages, advertisements, and promotional content. We disclose material connections in accordance with the Federal Trade Commission’s Guides Concerning the Use of Endorsements and Testimonials in Advertising (16 CFR Part 255).

Our relationships

• Dr. Marty Greer owns Veterinary Village and serves as Director of Veterinary Services at Revival Animal Health. Products and services from those businesses may be discussed on the show and linked from the website.
• Laura Reeves hosts and owns Pure Dog Talk, which sells books, webinars, and seminar tickets linked from the website.
• Dogg!t and other companies sponsor episodes, segments, and events from time to time. Sponsor messages are paid placements.
• Some links on the website may be affiliate links. If you buy through an affiliate link, we may earn a commission at no additional cost to you.

No endorsement, no responsibility

A sponsor message or advertisement is not a veterinary recommendation for your pet. Sponsors are not responsible for the Content of the Services, and we are not responsible for sponsors’ products, services, websites, claims, or fulfillment. Any purchase from, or dealing with, a sponsor or advertiser is solely between you and that company. Always consult your veterinarian before using any product discussed on the show.

Sponsor inquiries

For sponsorship and advertising inquiries, email info@martyandlaurashow.com. Sponsorship arrangements are governed by separate written agreements, not these Terms.

17.Third-party links

The Services link to and embed content from websites and platforms we do not own or control, including podcast platforms (Apple Podcasts, Spotify, Substack, Amazon Music, YouTube), retailers (Amazon, Barnes & Noble, Booktopia, Google Play, Dogwise, Revodana Publishing, Revival Animal Health, Vimeo On Demand, Dogg!t), sponsor and partner websites (Dogg!t, Revival Animal Health, Veterinary Village, Pure Dog Talk), payment and email providers (Stripe, Mailchimp), and our Course platform, Genially.

• We provide these links for convenience only. A link does not mean we endorse, control, or have reviewed the linked site or its content.
• Third-party sites have their own terms, prices, privacy policies, and refund policies, which govern your use of them and any purchase you make there. We are not a party to those transactions and cannot resolve disputes about them.
• We are not responsible for the accuracy, availability, security, or legality of any third-party site, or for any loss or damage arising from your use of one.
• Links may break or change without notice.

Genially and Course delivery

Puppy Pathways and any other Course are delivered through Genially (view.genially.com). By accessing a Course you agree to Genially’s terms of service and privacy policy in addition to these Terms. Genially is not a party to these Terms, has no responsibility for the content of any Course, and does not provide customer support for Course purchases. All questions about Course content, access, and purchases should come to us.

18.Podcast embedding

You may embed individual podcast episodes on a personal, educational, or non-commercial website or blog using the official embed codes provided by our podcast host, Captivate, or the official share and embed tools provided by Apple Podcasts, Spotify, YouTube, or another licensed platform. When you embed an episode you must:

• Use the player and embed code as provided, without modifying it, removing branding, or stripping sponsor messages or advertising;
• Not re-host, download and re-upload, mirror, or redistribute our audio or video files;
• Not add our episodes or RSS feed to another podcast feed, app, directory, or service without our written permission;
• Not place the embedded player behind a paywall, inside a paid product, or on a site that primarily monetizes our Content;
• Not suggest that we endorse your site, product, or service, or that you are affiliated with us.

Our RSS feed is provided for use in personal podcast apps and in directories we have approved. Scraping the feed, republishing it, or using it to train automated systems is prohibited. We may revoke embedding permission at any time, and this permission ends automatically if you violate these Terms.

19.DMCA & copyright complaints

We respect the intellectual property rights of others and expect Users to do the same. If you believe that material on the Services infringes your copyright, send a written notice to info@martyandlaurashow.com with the subject line “Copyright Complaint.” To be effective under the Digital Millennium Copyright Act, 17 U.S.C. § 512(c)(3), your notice must include:

1. Your physical or electronic signature, or that of a person authorized to act on behalf of the copyright owner;
2. Identification of the copyrighted work you claim has been infringed, or a representative list if multiple works are involved;
3. Identification of the material you claim is infringing and enough information (such as the page URL) for us to locate it;
4. Your name, mailing address, telephone number, and email address;
5. A statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law;
6. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

Counter-notice

If material you posted was removed in response to a complaint and you believe the removal was a mistake or misidentification, you may send us a counter-notice containing your signature, identification of the removed material and its former location, a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification, your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal court for the district in which you live (or the District of Oregon if you live outside the United States) and will accept service of process from the person who filed the original complaint.

Misrepresentation and repeat infringers

Under 17 U.S.C. § 512(f), a person who knowingly and materially misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages. We terminate the access of Users who are repeat infringers. Content distributed through third-party platforms (Apple Podcasts, Spotify, YouTube, and others) may also be reported through those platforms’ own copyright procedures.

20.Live events

The Hosts speak at live seminars, webinars, conferences, dog shows, and other events, some of which are promoted on the Services. Many of these events are produced and ticketed by third parties, such as Pure Dog Talk, kennel clubs, or conference organizers. Tickets for those events are sold under the organizer’s own terms, including its refund and cancellation policies, and the organizer is responsible for the venue, schedule, and event logistics.

Events we host directly

For events or webinars that we sell tickets to directly, the following applies:

• Ticket prices, dates, times, and any event-specific terms are stated at the time of purchase and are part of these Terms.
• Speakers, topics, format, venue, and schedule are subject to change. We will notify ticket holders of material changes by email.
• If we cancel an event and do not reschedule it, we will refund the ticket price. We are not responsible for travel, lodging, or other costs you incur in connection with an event.
• Tickets are non-transferable unless we agree otherwise in writing. Recorded webinars are subject to the Course and digital product terms in Sections 13 and 14.

Conduct, recording, and assumption of risk

• We may refuse entry to, or remove without refund, any attendee who is disruptive, abusive, intoxicated, or who poses a risk to people or animals.
• Events may be photographed, recorded, and streamed. By attending you consent to being recorded and to our use of your name, likeness, voice, and comments in recordings, promotional materials, and Content, without compensation, unless you tell us in writing before the event begins that you do not consent.
• Animals may be present at events. You attend at your own risk, and you are solely responsible for the behavior, health, and supervision of any animal you bring. You agree to follow venue rules and any instructions from event staff.
• Information presented at live events is subject to the veterinary information disclaimer in Section 11. Attending an event, asking a question, or speaking with a Host does not create a veterinarian-client-patient relationship or any other professional relationship.

21.Newsletter subscription

By subscribing to our newsletter you agree to receive recurring email from us at the address you provide. Our newsletter is delivered through Mailchimp and typically includes new episode announcements, pet health tips, product and Course updates, event news, and sponsor messages.

• You may unsubscribe at any time using the link at the bottom of every newsletter or by emailing us. Unsubscribing from the newsletter does not stop transactional emails about your purchases, Course access, or Account, which we send as part of providing the Services.
• You must provide your own email address and must not subscribe anyone else without their permission.
• Newsletter content is educational and promotional. It is subject to the veterinary information disclaimer in Section 11 and the sponsorship disclosures in Section 16.
• We may change the frequency, format, or content of the newsletter, or discontinue it, at any time.
• We comply with the CAN-SPAM Act and applicable anti-spam laws. See our Privacy Policy for how we handle your email address.

22.Termination

By you

You may stop using the Services at any time. You may unsubscribe from the newsletter as described in Section 21 and may request deletion of your Account by emailing us. We may retain order and Enrollment records as described in our Privacy Policy.

By us

We may suspend or terminate your access to all or part of the Services, including your Account and any Course access, at any time and without prior notice if we reasonably believe that you have violated these Terms, engaged in fraud or a chargeback on a legitimate purchase, shared or misused a Course access link, infringed intellectual property rights, or acted in a way that is harmful to us, other Users, or third parties, or if we are required to do so by law. We may also discontinue any part of the Services, including any Course, subject to the notice and refund commitments in Sections 13 and 14.

Effect of termination

On termination, the licenses granted to you under these Terms end immediately and you must stop using the Content, except that you may keep lawfully downloaded digital products if your purchase was not terminated for a violation of these Terms. No refund is owed on termination for a violation. Sections 9 through 15, 22 through 35, and any other provision that by its nature should survive, survive termination.

23.Disclaimers & “AS IS”

Please read this section carefully. It limits our obligations to you. Section 15 applies to consumers in the EU and UK.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In that case, any implied warranty is limited to the shortest period and smallest scope permitted by law.

24.Limitation of liability

Please read this section carefully. Section 15 applies to consumers in the EU and UK.

The limitations in this section are an essential basis of the bargain between you and us and apply even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so some of the above limitations may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, willful misconduct, or death or personal injury caused by negligence where such limitation is prohibited.

25.Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless the Released Parties from and against any claims, demands, actions, liabilities, damages, losses, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your use or misuse of the Services, any Content, digital product, Course, or live event;
• Your violation of these Terms or of any applicable law or regulation;
• Your Submissions, or any content you post, share, or embed using the Services;
• Your violation of any third-party right, including intellectual property, privacy, or publicity rights;
• Any animal you own, handle, or bring to a live event;
• Any dispute between you and a sponsor, retailer, or other third party.

We may assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate with our defense. You may not settle any claim that imposes an obligation on us without our prior written consent. This section does not apply to consumers in jurisdictions where such indemnification obligations are prohibited.

26.Dispute resolution & arbitration

Please read this section carefully. It requires you to arbitrate most disputes with us on an individual basis and limits the ways you can seek relief. Section 15 applies to consumers in the EU and UK.

Step one: talk to us first

Before starting arbitration or any court proceeding, you agree to send us a written “Dispute Notice” at info@martyandlaurashow.com describing the dispute, the relief you seek, and your contact information. We will do the same if we have a dispute with you. The parties will try in good faith to resolve the dispute informally for 30 days after the Dispute Notice is received. Most disputes are resolved at this stage.

Step two: binding arbitration

If the dispute is not resolved within 30 days, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, any purchase, Course, event, or Content, or the relationship between us (a “Dispute”) will be resolved by binding individual arbitration, not in court, except as stated below.

• The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect when the arbitration is filed, before a single arbitrator. The rules are available at adr.org. If AAA is unavailable, the parties will agree on another established arbitration provider, or a court will appoint one.
• The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration agreement.
• The arbitration will take place in Josephine County, Oregon, unless the parties agree otherwise. For claims of US$10,000 or less, you may choose to have the arbitration conducted by telephone, video conference, or on written submissions only.
• Filing and arbitrator fees are allocated as provided in the AAA Consumer Arbitration Rules. If your claim is for US$10,000 or less and is not found by the arbitrator to be frivolous, we will reimburse your filing fee. Each party bears its own attorneys’ fees unless the arbitrator awards them under applicable law or the AAA rules.
• The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court will decide any dispute about the enforceability of the class action waiver in Section 27.
• The arbitrator may award the same individual relief a court could award, including injunctive or declaratory relief, but only to the extent necessary to provide relief warranted by your individual claim.
• The arbitrator’s decision is final and binding, and judgment on the award may be entered in any court of competent jurisdiction. Arbitration proceedings and awards are confidential, except as needed to enforce the award or as required by law.

Exceptions

Either party may (a) bring an individual claim in small claims court if the claim qualifies and remains in that court, and (b) seek injunctive or other equitable relief in court to protect intellectual property rights or to stop unauthorized use of, or access to, the Services, without first engaging in the informal process or arbitration.

Changes to this section

If we change this Section 26 or Section 27 in the future, the change will not apply to any Dispute for which a Dispute Notice was received before the change took effect. You may reject any such change by emailing us within 30 days after the change takes effect, in which case the version of this section that applied when you first accepted these Terms will continue to govern.

Severability of this section

If any part of this arbitration agreement is found unenforceable, the remainder will be enforced to the fullest extent permitted, except that if the class action waiver in Section 27 is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and litigated in court under Section 28, with the arbitration of any remaining individual claims proceeding first.

27.Class action waiver

28.Governing law & jurisdiction

These Terms, and any Dispute arising out of or relating to them or the Services, are governed by the laws of the State of Oregon and the federal laws of the United States, without regard to any conflict-of-laws rules that would apply the law of another jurisdiction. The Federal Arbitration Act governs Section 26. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For any Dispute that is not subject to arbitration (including if you opt out under Section 26, or a claim is severed under Section 27), you and we agree to the exclusive jurisdiction and venue of the state courts located in Josephine County, Oregon, and the United States District Court for the District of Oregon, and you consent to personal jurisdiction in those courts. Either party may enforce an arbitration award in any court of competent jurisdiction.

If you are a consumer, nothing in this section deprives you of the protection of mandatory consumer-protection laws of the country or state where you live, including the right to bring a claim in your local courts where that right cannot be waived. See Section 15.

29.Time limits on claims

To the fullest extent permitted by law, any claim or cause of action you have arising out of or relating to these Terms or the Services must be filed, whether in arbitration or in court, within one (1) year after the claim or cause of action accrued. Claims not filed within that period are permanently barred. Where applicable law does not permit a one-year limit, the shortest period permitted by that law applies instead. Sending a Dispute Notice under Section 26 pauses this period while the 30-day informal resolution process is pending.

30.Force majeure

We are not liable for any delay or failure to perform, including any interruption of the Services, delayed delivery of a digital product, or loss of access to a Course, caused by events beyond our reasonable control. These include, without limitation, outages or changes at third-party platforms and providers (including Captivate, Genially, Stripe, Mailchimp, our hosting provider, and podcast directories), internet or telecommunications failures, cyberattacks, power failures, acts of God, fire, flood, severe weather, earthquake, epidemic or pandemic, public health orders, labor disputes, civil unrest, war or terrorism, and acts or orders of government. We will make reasonable efforts to resume performance as soon as practicable, and the commitments in Sections 13 and 14 regarding non-delivery continue to apply once the event has passed.

31.General provisions

• Entire agreement. These Terms, together with our Privacy Policy and any product-, Course-, or event-specific terms presented at checkout, form the entire agreement between you and us about the Services and supersede all prior agreements and understandings. If there is a conflict, the product-, Course-, or event-specific terms control for that purchase, then these Terms, then the Privacy Policy.
• Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect, subject to the severability rules in Section 26.
• No waiver. Our failure or delay in enforcing any provision is not a waiver of that provision or of our right to enforce it later. Any waiver must be in writing and signed by us.
• Assignment. You may not assign or transfer these Terms, your Account, or any Enrollment without our prior written consent. We may assign these Terms, in whole or in part, without notice, to any successor, affiliate, or entity formed by the Hosts to operate the Services, including in connection with a merger, acquisition, reorganization, or sale of assets.
• Survival. Provisions that by their nature should survive termination or expiration of these Terms survive, including Sections 9 through 15 and 22 through 35.
• Relationship of the parties. Nothing in these Terms creates a partnership, joint venture, agency, employment, franchise, or fiduciary relationship between you and us.
• Third-party beneficiaries. The Released Parties identified in Section 24 are intended third-party beneficiaries of Sections 23, 24, and 25. Otherwise, these Terms create no rights in any third party.
• Notices. We may give you notice by email to the address associated with your Account or purchase, or by posting on the Services. Notices to us must be sent by email to info@martyandlaurashow.com, unless these Terms specify another method.
• Interpretation. “Including” means “including without limitation.” Section headings are for convenience only. These Terms will not be construed against either party as the drafter.
• Language. These Terms are written in English. Any translation is provided for convenience only, and the English version controls.

32.Electronic communications

By using the Services, making a purchase, or creating an Account, you consent to receive communications from us electronically, including by email and by notices posted on the Services, and you agree that all agreements, notices, disclosures, receipts, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

• Your electronic acceptance of these Terms, including by clicking a button, checking a box, or completing a purchase, has the same legal effect as a handwritten signature under the U.S. Electronic Signatures in Global and National Commerce Act and applicable state law.
• You are responsible for keeping the email address associated with your Account or purchases current. Notices sent to that address are effective when sent.
• You may print or save a copy of these Terms, your order confirmations, and other electronic communications for your records. To receive these Terms in another format, contact us.
• You may withdraw your consent to electronic communications by emailing us, but doing so may prevent us from delivering digital products and Course access, and we may close your Account.

33.International users & export

The Services are operated from the United States. We make no representation that the Content, products, or Courses are appropriate or available for use outside the United States, and veterinary practices, regulations, and product availability vary by country. If you access the Services from outside the United States, you do so on your own initiative and are responsible for compliance with the laws of your location.

• All prices are in U.S. dollars, and your bank or card issuer may apply currency conversion and foreign transaction fees.
• You agree to comply with all applicable U.S. export-control and economic-sanctions laws, including those administered by the Office of Foreign Assets Control. You represent that you are not located in, and are not a resident or national of, a country or territory subject to comprehensive U.S. sanctions, and that you are not on any U.S. government list of restricted or prohibited parties.
• Your personal information will be transferred to and processed in the United States, and, for Courses, in the European Union by Genially, as described in our Privacy Policy.
• If you are a consumer in the EU, UK, or another jurisdiction with mandatory consumer-protection laws, Section 15 applies to you.

34.Accessibility

We want the Services to be usable by everyone, including people with disabilities. Our website is built with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our target, and we continue to improve it. Podcast transcripts are available through podcast platforms that provide them, and we will make reasonable efforts to provide Content, digital products, or Course materials in an alternative format on request.

Third-party platforms that deliver parts of the Services (including Captivate players, Genially, Stripe checkout, and podcast directories) are responsible for their own accessibility. If you have difficulty accessing any part of the Services, email info@martyandlaurashow.com with the subject line “Accessibility” and a description of the problem, and we will work with you to find a solution.

35.Contact us

We are real people and we read every email. Questions about these Terms, purchases, Course access, refunds, copyright, accessibility, or anything else can be sent to:

Email

info@martyandlaurashow.com

Mailing location

The Marty & Laura Show, Grants Pass, Oregon, United States

Subject lines that route your email faster

“Refund Request” (Section 14), “Dispute Notice” or “Arbitration Opt-Out” (Section 26), “Copyright Complaint” (Section 19), “Accessibility” (Section 34), “Sponsorship” (Section 16).

Response time

We aim to respond to all inquiries within 5 business days, and to Course access problems within 2 business days.

These Terms were last updated on October 9, 2026 (Version 2.1) to add provisions for online Courses, including Puppy Pathways. The previous version (2.0) took effect May 3, 2026.