Refund & returns policy.

02.What this policy covers

This Refund & Returns Policy applies to all purchases made through The Marty & Laura Show online store at martyandlaurashow.com. It is part of our Terms of Service and incorporated by reference.

Products covered

Our online store currently sells digital downloads only, including:

• Color Me Pets / Color Me Canine coloring book (digital PDF download)
• Any future digital products we may offer

Products NOT covered

This policy does not apply to:

• Audiobooks or physical books sold through third-party retailers (such as Barnes & Noble or Amazon). Refunds for those purchases are governed by the retailer’s own policies.
• Sponsor products purchased from sponsor websites using listener discount codes. Those purchases are between you and the sponsor.
• Free content — podcast episodes, blog articles, and newsletters are free and have no purchase to refund.
• Live event tickets or services — if we offer these in the future, they will be governed by separate booking terms.

03.All sales final — the core rule

Why digital downloads are non-refundable

Unlike physical goods, digital products cannot be “returned.” Once a digital file has been delivered to you, it cannot be retrieved or unsent. Industry standards and consumer protection law recognize that digital downloads are uniquely subject to “all sales final” terms because the seller cannot verify deletion or non-use of the file after delivery.

When is a product considered delivered?

A digital product is considered delivered when:

• An email containing the download link has been sent to the email address you provided at checkout, OR
• The download link has been made available in your customer account, OR
• You have completed at least one successful download.

Whether you have actually opened or used the file is not relevant to delivery status.

Express acknowledgment at checkout

By completing your purchase and clicking the buy/checkout button, you expressly acknowledge and agree:

• That you wish your digital product to be delivered immediately;
• That all sales are final once delivery begins;
• That you waive any right of withdrawal that may otherwise apply to digital content (see Section 6 for EU/UK consumers);
• That you have read and accepted this Refund & Returns Policy.

04.Eligible replacement situations

While we do not offer refunds, we will provide a free replacement file in the limited situations described below, provided you contact us within 30 days of your original purchase.

For all other situations, our policy is “all sales final” without exception, except where consumer protection law expressly requires otherwise.

05.What is not eligible

To set clear expectations, the following situations are not eligible for refund or replacement:

• Buyer’s remorse or change of mind — deciding you no longer want the product after purchase.
• “Not what I expected” — the product description, sample images, and preview content are available before purchase. Please review them carefully.
• Failure to use the product — whether you’ve downloaded, opened, printed, or used the file is not a basis for refund.
• Compatibility issues — if the file does not open with your specific software, device, or printer, this is not a defect in our product. Standard PDF readers (Adobe Acrobat Reader, Preview on Mac, web browsers, etc.) are widely available and free.
• Lost download link after delivery — if you delete the download email or lose access to it more than 7 days after purchase, you can re-download from your customer account if you created one (see Section 9). Guest checkout customers should save the file immediately upon receipt.
• Internet, device, or printer problems — technical issues on your end (slow internet, full storage, printer malfunction) are not our responsibility.
• Forgotten or unused product — not remembering you bought it, or not using it within a certain time, is not a basis for refund.
• Sponsor or third-party product complaints — if you used a sponsor discount code (such as PODCAST15) on a sponsor’s website and have an issue with that product, contact the sponsor directly.
• Currency exchange differences — if your bank charged you a different amount due to FX rates, that difference is between you and your bank.
• Requests after 30 days — replacement requests must be submitted within 30 days of purchase. After 30 days, we are no longer obligated to provide replacements.

06.EU/UK consumer rights & withdrawal waiver

If you are a consumer located in the European Union, the European Economic Area, the United Kingdom, or Switzerland, you have certain mandatory rights under applicable consumer protection law that cannot be excluded or limited.

14-day right of withdrawal — expressly waived for digital content

Under the EU Consumer Rights Directive (2011/83/EU) Article 16(m), the UK Consumer Contracts Regulations 2013, and equivalent laws, the standard 14-day “cooling-off” right of withdrawal does not apply to the supply of digital content not delivered on a tangible medium (such as a download), provided that:

1. The performance has begun with the consumer’s prior express consent;
2. The consumer has acknowledged that the right of withdrawal will be lost once performance begins.

Statutory consumer guarantees preserved

Notwithstanding the above, products supplied to EU/UK consumers come with statutory guarantees that cannot be excluded under applicable law, including the UK Consumer Rights Act 2015 and EU consumer protection directives. These statutory rights operate alongside our commercial replacement policy and are not limited by it. If a digital product is not as described, not fit for purpose, or not of satisfactory quality, you may be entitled to a refund, replacement, or repair under those laws regardless of this policy.

How to exercise EU/UK statutory rights

To raise a statutory consumer claim, contact us at info@martyandlaurashow.com with the subject line “EU Consumer Rights Claim” and include your order number, country of residence, and a description of the issue. We will respond in accordance with applicable law.

07.California & state-specific rights

California consumers

This policy is provided to comply with California Civil Code requirements for retail merchants. The “all sales final” rule for digital downloads is disclosed clearly above and at checkout. California consumers retain all rights under California consumer protection law that cannot be waived.

Digital Goods Consumer Protection Act states

For consumers in U.S. states with Digital Goods Consumer Protection legislation in effect (including but not limited to applicable state laws taking effect during 2026), we disclose:

• Technical restrictions on returns: Once a digital file has been delivered to you, we have no technical means to retrieve, deactivate, or verify deletion of the file. This is the basis for our “all sales final” rule.
• Access revocation upon refund: In the rare event we issue a full refund, your license to use the digital product is automatically revoked, and continued use of the product after refund is unauthorized (see Section 11).

Other state residents

If you reside in another U.S. state with consumer protection laws governing digital goods refunds, those statutory rights apply alongside this policy and are not limited by it. Contact us if you believe a state-specific right applies to your situation.

08.How to request a replacement

Step 1: Email us

Send an email to info@martyandlaurashow.com with the subject line “Order Issue” and include:

• Your order number (from your order confirmation email);
• The email address used at checkout;
• A clear description of the issue (e.g., “file is corrupted,” “didn’t receive download link”);
• Screenshots or error messages, if applicable;
• For unauthorized purchase claims: any relevant details about the unauthorized use.

Step 2: We respond within 5 business days

We aim to respond to all order issue requests within 5 business days. We may ask follow-up questions to investigate the issue.

Step 3: Resolution

For eligible situations:

• Replacement files are sent within 5 business days of confirming eligibility;
• Refunds (where issued) are processed through Stripe within 5 business days of approval; the refund typically appears in your account within 5–10 business days, depending on your bank;
• Refunds are issued in U.S. Dollars to the original payment method used.

Verification of identity

We may request additional verification to confirm your identity and the legitimacy of your request, such as confirming details from your original order. This protects against fraudulent refund requests.

09.Download link validity & re-download

Initial download link

The download link sent to your email at checkout is valid for 7 days from the date of purchase. You may use the link up to 3 times within that 7-day window. We strongly recommend downloading and saving the file to a permanent location (your computer, cloud storage, or other backup) immediately upon receipt.

Customer accounts — permanent re-download

If you created a customer account at checkout (rather than checking out as a guest), you have permanent access to re-download your purchased products from your account’s order history at any time, as long as the product remains available. We strongly recommend creating an account at checkout for this reason.

Guest checkout — limited window

If you checked out as a guest, your download link expires after the 7-day window described above. If you lose access to your download after the window expires:

• Within 30 days of purchase: contact us at info@martyandlaurashow.com and we will, at our discretion, re-issue the link as a courtesy upon order verification.
• After 30 days of purchase: we are not obligated to re-issue download links, and may decline such requests.
• After 1 year of purchase: download link reissue requests are not available regardless of circumstance. Please save your file properly.

Discontinued products

If a digital product is discontinued or removed from our store, customers who previously purchased it will retain access to their existing downloads (via account history, where applicable) for at least 90 days following discontinuation, unless removal is required by law.

10.Chargebacks & payment disputes

Contact us first

If you have an issue with your order, please contact us before disputing the charge with your bank or card issuer. Most issues can be resolved quickly through our support process.

Improper chargebacks

Initiating a chargeback (a payment dispute through your bank, card issuer, or payment platform) for a legitimate purchase — including any of the following — is a breach of our Terms of Service:

• Disputing a charge you authorized and received;
• Disputing as “fraud” when you actually placed the order;
• Disputing as “service not received” when the digital file was successfully delivered;
• Disputing as “not as described” without first contacting us to attempt resolution;
• Disputing because you changed your mind, no longer want the product, or didn’t use it.

Consequences of improper chargebacks

If you initiate an improper chargeback, we reserve the right to:

• Provide evidence to the payment processor demonstrating the legitimacy of the charge;
• Suspend or terminate your customer account;
• Refuse future Orders from you;
• Pursue collection of the disputed amount, plus chargeback fees imposed by Stripe (typically $15–$25 per chargeback);
• Recover reasonable attorneys’ fees and collection costs incurred in resolving the dispute.

Card network rules

Visa, Mastercard, and other card networks have specific rules about which dispute reason codes apply to digital downloads. Disputes filed under inapplicable reason codes will be challenged.

11.Access revocation upon refund

In the rare event we issue a full refund for a digital product:

• Your license to use the digital product is automatically revoked as of the refund date;
• You must cease all use of the product and delete all copies in your possession or control;
• Continued use of the product after refund is unauthorized and may constitute copyright infringement;
• Your access to download or re-download the file via your customer account (if applicable) will be removed.

By accepting a refund, you agree to these conditions. We may pursue legal remedies, including damages and injunctive relief, against any person who continues to use a refunded digital product.

12.Subscriptions, promotions & gifts

Subscriptions & recurring billing

We do not currently offer subscriptions, recurring billing, automatic renewals, free trials, or other negative-option features. Our store sells one-time digital downloads only. If we add subscription features in the future, separate terms will apply, including all required disclosures, consent mechanisms, and cancellation procedures consistent with the U.S. Restoring Online Shoppers’ Confidence Act (ROSCA), state auto-renewal laws (including California, New York, Colorado, Delaware, and DC), and applicable card-network rules.

Promotional & discount-code purchases

Purchases made using a discount code, promotional offer, or sponsor code (such as PODCAST15 used on sponsor websites) are subject to the same refund rules as full-price purchases. Sponsor discount codes apply only to purchases made directly through sponsors’ websites and are not redeemable on our online store.

Gift purchases

If you purchase a digital product as a gift for someone else:

• Only the original purchaser (the person who paid) may request a replacement;
• The recipient does not have refund or replacement rights under this policy;
• Both parties remain bound by this policy and our Terms of Service.

13.General provisions

Currency

All purchases and any refunds issued are in U.S. Dollars (USD). If your bank charges you a different amount due to currency exchange rates or international transaction fees, that difference is between you and your bank and is not eligible for refund.

Sales tax

We do not currently collect sales tax. You are responsible for any use tax, VAT, GST, or similar taxes that may apply in your jurisdiction.

Statutory rights preservation

Nothing in this policy affects your statutory rights as a consumer that cannot be waived under applicable law. Where this policy conflicts with mandatory consumer protection law in your jurisdiction, the mandatory law prevails.

Fraudulent refund requests

We reserve the right to deny refund or replacement requests that we reasonably believe to be fraudulent, abusive, or part of a pattern of refund abuse. Repeat fraudulent requests may result in account termination, refusal of future Orders, and reporting to authorities where appropriate.

Modifications to this policy

We may update this policy from time to time. The version in effect at the time of your purchase governs that purchase. Updates will be posted with a new effective date and version number.

Relationship to Terms of Service

This Refund & Returns Policy is part of, and incorporated by reference into, our Terms of Service. In case of conflict between this policy and the Terms of Service on a refund-specific matter, this policy controls. For all other matters, the Terms of Service control. All disputes are subject to the dispute resolution and arbitration provisions of the Terms of Service.

Severability

If any provision of this policy is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

14.Contact us

Questions about your order or this policy? We’re real humans, and we read every email.

Order issues & replacement requests

Email: info@martyandlaurashow.com — subject line “Order Issue”

Specific contacts

• Lost download link: info@martyandlaurashow.com — subject line “Download Link Request”
• EU/UK consumer rights claims: info@martyandlaurashow.com — subject line “EU Consumer Rights Claim”
• Unauthorized purchase / fraud: info@martyandlaurashow.com — subject line “Unauthorized Purchase”
• General questions: info@martyandlaurashow.com

Mailing location

The Marty & Laura Show, Grants Pass, Oregon, United States

Response time

We aim to respond to all order-related inquiries within 5 business days.

By completing a purchase from our online store, you acknowledge that you have read, understood, and agree to be bound by this Refund & Returns Policy.